How to Fix Wireless Mouse not WorkingĪpproach troubleshooting your mouse from a logical perspective to make it as simple as possible. On top of that, issues with the mouse itself can keep it from working even if the wireless connection is stable. Unfortunately, something as simple as a loosely-inserted USB dongle can keep the computer from recognizing the mouse.Įven if the connection is made, specific problems might prevent it from holding the connection. Most problems with wireless mice have to do with the method you use to connect them to the computer. The problem with your wireless mouse may not be apparent at first glance, but a little investigation will help identify it so you can solve it. Since they require a wireless connection, they’re prone to interference and USB dongle problems. Please contact the computer manufacturer or manufacturer of the controller for more information.įor more information about troubleshooting wireless and Bluetooth issues, see this Troubleshooting: Mice article.A Wireless mouse is a little more complex than a standard mouse that plugs into the computer. If the problem occurs more than once, and you have to repeatedly re-add the mouse or turn it off and then on, you may want to update firmware or drivers associated with the Bluetooth controller. If the mouse stops responding and there are multiple mice connected to the PC, turn off and then turn on one of the Bluetooth mice. If this doesn't work, you can also try re-enumerating by turning the power on the Bluetooth receiver off and then on, unplugging and plugging the dongle for the receiver (if there is one), or restarting the computer. This will re-enumerate the Bluetooth receiver and the mouse will be re-detected. Note: You will need to use your keyboard to move around your system.
If the mouse stops responding after the PC goes to sleep, re-add the Bluetooth enabled mouse from Control Panel. Resolution Mouse stops responding during normal usage or after wake from sleep Mouse stops responding when multiple mice are connectedĬan occur when the Bluetooth host has a 'stop' on the flow control while polling other devices. The host then ignores successive reconnection attempts or sets the adaptive frequency hopping to a different frequency and loses device acknowledgement. There are multiple Bluetooth mice connected to the same PC.Ĭause Mouse stops responding during normal usage or after wake from sleepĬan occur when the Bluetooth host fails to reconnect with the mouse. The PC goes to sleep, and a key press or the power button is used to wake from sleep. This can happen during normal usage or when one of these specific scenarios occurs: When you use a Microsoft Bluetooth mouse, it may stop responding.
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